How to Apply for Utilities in Malaysia: A Step-by-Step Guide

Jun 20, 2025By Admin Cityland
Admin Cityland

Moving to a new place in Malaysia or simply setting up a new residence can be an exciting journey. However, one of the essential tasks you must undertake is applying for utilities to ensure your home is comfortable and functional. Utilities such as electricity, water, and internet are crucial for daily living. Here is a step-by-step guide to help you navigate the process of applying for utilities in Malaysia.

Understanding the Basics

Before diving into the application process, it’s important to understand which utilities you need. Typically, you will need to apply for:

  • Electricity
  • Water
  • Internet
  • Gas (if required)

Each utility has its own provider, and the steps to apply might slightly differ depending on your location and the provider itself. Let's break down each utility application process.

utilities setup

Applying for Electricity

In Malaysia, the main electricity provider is Tenaga Nasional Berhad (TNB). Here’s how you can apply:

  1. Visit the nearest TNB branch or use their online portal.
  2. Provide the necessary documents such as your identification card, property purchase or rental agreement, and possibly a deposit.
  3. Fill out the application form provided by TNB.
  4. Submit your application and wait for confirmation.

The processing time can vary, so it's advisable to apply at least a week before you need the service. Once approved, TNB will arrange for the connection at your premises.

Setting Up Water Supply

The water supply in Malaysia is managed by different companies depending on the state. For example, in Selangor, it is managed by Air Selangor. Here are the general steps:

  1. Contact your state's water supply company either online or by visiting their office.
  2. Prepare necessary documents like your identification card and ownership or tenancy agreement.
  3. Fill out an application form specific to the water provider.
  4. Submit the form and any required deposit.
water supply

Getting Your Internet Connected

The internet service market in Malaysia offers many options such as Unifi, Maxis, and TIME. Here’s how you can apply:

  1. Research available internet service providers in your area and compare their plans.
  2. Once you've chosen a provider, visit their website or contact them directly to apply.
  3. Provide necessary documents and choose a package that suits your needs.
  4. Schedule an installation date with the service provider.

Internet installation usually includes setting up equipment in your home, so be sure to be present during installation if needed.

internet setup

Additional Tips for a Smooth Application Process

To ensure a smooth utility application process, keep these tips in mind:

  • Plan Ahead: Start the application process as early as possible to avoid any delays in moving in.
  • Keep Documents Handy: Having all necessary documents ready will speed up the process significantly.
  • Follow Up: Don’t hesitate to follow up with providers if there are delays in processing your applications.

By following this guide, you'll be well-prepared to set up utilities in Malaysia efficiently, ensuring a smooth transition into your new home. Enjoy your new living space with all the conveniences of home!